Refund and Returns Policy

This Refund and Returns Policy outlines how SketchLight handles product returns, refunds, and exchanges.

Refund and Returns Policy

SketchLight is not just an online outlet for SktchLight/OrcaTorch branded equipment, we offer custom bundling to suit the user’s requirements and it is our goal to help the purchaser get the best equipment possible for their application. We understand that sometimes there are problems, either when you make your purchase or some time after an issue is discovered. We will work with you in good faith to resolve the issue.

Our policy is based on the ACCC’s guidelines, We are not required to provide a refund or replacement if you
change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

All items are covered under our 30 day guarantee.

SketchLight camera trays, OrcaTorch lighting & cameras will have an extended warranty period, please refer to policy information included in purchase documentation for details.

Please contact us immediately to resolve your issue, either by phone or email

Cancelling an order

If you need to cancel an order, please advise us immediately, we try to ship goods as quickly as possible, if we are notified of the cancellation before processing shipping there will be no charge.

Damaged or missing items

As part of the SketchLight Refund and Return Policy, If you have received an item that is damaged or is missing items, please contact us immediately & we can work through the situation.

Exchanging a product

We understand that sometimes people accidentally order the wrong item, as long as the item is unopened, still with original packaging we can work with you to exchange the item for the correct item.

Return costs will be at the buyer’s expense, it is recommended to have tracking on the return parcel.

Refunds

Our refund policy lasts 30 days. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please read all the SketchLight Refund and Return Policy before making a claim.

Refunds are issued via direct deposit to the purchaser’s nominated bank account once the return is approved.
Return costs will be at the buyer’s expense, it is recommended to have tracking on the return parcel.

Restocking fee

When an item is returned for a refund, we will charge a small restocking fee to cover our shipping costs. The restocking fee will depend on the size of the item and will be between $15 for small items & $30 for large items.

Assisting with OrcaTorch extended warranty claims

If you have any issue with your OrcaTorch product, please initiate contact with SketchLight and we will liaise with OrcaTorch on the best way to resolve your issue.

Not sure what to order, SketchLight has a range of demo equipment available

One of the best things about SketchLight is that we are actual divers, we are not selling dive equipment without understanding, a lot of the time we will have had personal experience with the range of equipment you are looking at and in some circumstances we will have demonstrator stock that you can try before you buy. If you are the Melbourne / Geelong are reach out and talk to us about your next purchase, we maybe able to assist you select the right product for your need.

This way you can avoid having to use SketchLight’s Refund and Returns Policy altogether.

Need help?

Want to know more about us? check out our About Us page

For more information visit www.accc.gov.au